Articles on: Payments / Pricing

Is Ditto's payment processing safe?

We use Plaid and Stripe to facilitate online payments. Plaid verifies the bank institution credentials, then Stripe processes the payment. Both providers are industry-leading financial technology companies, and we've chosen them for their stability and commitment to security.

That being said, we know many people are hesitant to enter online banking credentials anywhere outside a bank's own site. We understand; it's smart to learn more about the security of a platform before sharing financial details with it. Plaid is a secure, audited, and trusted system that has built partnerships with most major US-based financial institutions and thousands of credit unions across the country. Plaid is also a trusted provider for major financial apps and services, like Venmo, Robinhood, and Stripe. Put simply, banks are on the Plaid platform because banks trust Plaid. (And they know that Plaid improves their customers' experiences!) Please read more about Plaid security if you seek additional information to help you make an informed decision.

An important note: Ditto never has direct access to anyone's bank username or bank password. When our service prompts you for this information, you are actually interacting with a secure window into the Plaid system that pops up onto their screen. All credentials are securely encrypted between that pop up window and Plaid, using industry-standard end-to-end encryption.

Similarly, once the connection is made, Stripe is responsible for keeping all bank-related financial information secure and facilitating all of the transactions. We can't see your account information - Stripe handles all of it, and we're happy to pay to use their infrastructure because we want Ditto to be best in class, both in terms of security and user experience. More detailed information about Stripe security can be found here.

Updated on: 05/10/2022

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